Aug 23, 2000

United Fiber Optic Communication Inc., which maintains a production base for optical transmission products in the Hsinchu Science-based Industrial Park, launched its newly developed CTI (computer and telephone integrated) solution system .

It is expected to help the firm score additional annual revenue of NT$50 million. John Sung, president of the company, said that the system will be suitable for call centers to monitor incoming calls from customers, handle information transfers, and analyze customer information, thereby helping enterprises with telephone marketing.

Sung continued that by using the computer and telephone integration technology, local enterprises can not only reduce their own operating costs, but can also boost the competitiveness of their products. He said Cable & Wireless HK Telecom offers the technology needed for the solution system, and his company handles the integration of the entire system. Through the CTI solution system, call centers of local enterprises can combine voice and information of customers into an integrated communication system, to better serve their customers.

United Fiber Optic Communication Inc. is actively making preparations for listing its shares on the Taisdaq. The company plans to file an official share-listing application with the Securities and Futures Commission in November and is scheduled to list on the Taisdaq in the first quarter of 2001.